Customer Feedback Survey Thank you for your interest in providing us feedback. Personal Information First Name Last Name Email Address Phone Number Transaction Details When did this transaction take place? Which branch did you visit? Victoria Island OfficeAbuja OfficeAbuja Regional OfficeApapa OfficeAgbara OfficeAsaba OfficeBaze University OfficeFestac OfficeIba OfficeOkota Office Who attended to you? What service did you request for? Cash WithdrawalCash DepositDraft RequestCheque DepositBill PaymentCheque Book CollectionOther If you selected OTHER (above), kindly specify below Was your transaction/request processed timely? YesNo If NO, how long did it take the attending officer to treat your request? 5 - 10 minutes10 - 15 minutes15 - 20 minutes20 minutes and above Was the attending teller/customer service officer friendly? YesNoUndecided How would you rate the branch environment? ExcellentVery GoodGoodFairPoor Where issues arose, did the attending officer resolve such issues in a knowledgeable manner? Strongly AgreeAgreeUndecidedDisagreeStrongly Agree Please rate your overall experience ExcellentVery GoodGoodFairPoor Any other comments or recommendations?