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Customer Feedback Survey

Thank you for your interest in providing us feedback.

Personal Information

Last Name

Phone Number

Transaction Details

Which branch did you visit?

What service did you request for?

Was your transaction/request processed timely?
YesNo

If NO, how long did it take the attending officer to treat your request?
5 - 10 minutes10 - 15 minutes15 - 20 minutes20 minutes and above

Was the attending teller/customer service officer friendly?
YesNoUndecided

How would you rate the branch environment?
ExcellentVery GoodGoodFairPoor

Where issues arose, did the attending officer resolve such issues in a knowledgeable manner?
Strongly AgreeAgreeUndecidedDisagreeStrongly Agree

Please rate your overall experience
ExcellentVery GoodGoodFairPoor

Any other comments or recommendations?