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Customer Feedback Survey

Thank you for your interest in providing us feedback.

    Personal Information

    Last Name

    Phone Number

    Transaction Details

    Which branch did you visit?

    What service did you request for?

    Was your transaction/request processed timely?
    YesNo

    If NO, how long did it take the attending officer to treat your request?
    5 - 10 minutes10 - 15 minutes15 - 20 minutes20 minutes and above

    Was the attending teller/customer service officer friendly?
    YesNoUndecided

    How would you rate the branch environment?
    ExcellentVery GoodGoodFairPoor

    Where issues arose, did the attending officer resolve such issues in a knowledgeable manner?
    Strongly AgreeAgreeUndecidedDisagreeStrongly Agree

    Please rate your overall experience
    ExcellentVery GoodGoodFairPoor

    Any other comments or recommendations?