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How Abbey supports our community and pushes customers towards self-service during COVID 19

If the pandemic had a manifesto, its main point would have been to change how we work together and do business. It certainly has succeeded in doing just that, as it is the motivation behind hundreds of innovations and strategies. Supporting our customers and seeking to leverage Information Technology has never more important. We have worked hard to offer services and solutions that until now had to be carried out face to face with bank personnel.  

We at Nigeria’s leading mortgage bank, Abbey Mortgage Bank Plc, has supported our customers by giving palliative to help through these tough times.  We understand that without our customers, there cannot be Abbey.   

Reflecting on by Benjamin Franklin words, thus ‘An investment in knowledge pays the best interest’ Mr Madu Hamman, Ag.  

MD/CEO, Abbey Mortgage Bank Plc said, “In keeping with who we are at Abbey Mortgage Bank Plc, our commitment to continuous improvement and supporting our customers is never far from our thinking.” 

Qualified, competent and dedicated teachers are the primary instrument for achieving educational goals and National Development. Thus, Abbey has chosen to support education by providing palliative to teachers.  

We are excited to support our customers because you have enabled us to do so by making us your bank of choice. This is a time to double efforts and explore opportunities to ease the impact of the pandemic on you.  

After years of the self-service options on our e-channels applications being ignored, Abbey Mortgage Bank Plc is not to be left out when the word innovation is mentioned.  We have taken to our media spaces to air our previously ignored changes that enable our customers to transact remotely.   

Below is a list of services available to help you bank better and safely from the comfort of your home.  

USSD:  

You do not need high tech mobile device to complete your transactions; with our *322*801* USSD code, banking is at your fingertips. You can check your account balance, buy airtime for yourself and loved ones, bills payment, and fund transfer services, all at the comfort of your home. Get started by dialling *322*801*0# on your registered mobile number and follow the prompts.   

Card services:  

Still, carrying cash around? Think of your safety and a more comfortable mode of making payments; our ATM cards are a secure way to build a responsible and planned spending culture. Make payments, transfers, and airtime recharge using your Abbey card online or with a POS.  

Opening Account  

Want to make that investment or save for a rainy day? You do not need to leave your home; www.abbeymortgagebank.com is all you need.  

customer Service:  

For one reason or another, people tend to visit the banks, risking their safety to ensure that their inquiries/complaints/issues are resolved. We at Abbey have made sure you can get all enquires and issues resolved without moving an inch from your home.   

Email and Calls: You can choose to send a mail enquiries@abbeymortgagebank.com and if you are not able to access the internet, give us a call on +234-1-9035725; we are here to serve!   

Social Media: The latest trend in the 21st century; we have gone the extra mile to update you concerning recent industry developments, our activities, and security tips; all these to keep you safe, keep your distance and bank from the comfort of your home.  

With informative content, you will be educated and entertained. Make inquiries, requests, or contact us; we would love to hear from you. Follow us on   

IG: @abbeymortgagebankplc  

Facebook: Abbey Mortgage Bank Plc  

Twitter: @AbbeyMortgage  

LinkedIn: Abbey Mortgage Bank  

By and by, we value our customers for the giant strides achieved on our alternative channels. We guarantee you of our duty to keep on working tirelessly to provide essential banking services across these channels and more. The transaction volumes are a positive testimony to our staff’s resilience and your Bank, Abbey. To keep things going as the pandemic, COVID 19 will neither defeat nor slow us down. We remain entirely convinced that together we will beat this as well.   

Our experience over 28 years tells us that every solution is within us; we maintain our promise to you to be here for you from start to finish. 

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