In view of the outbreak of the Coronavirus (COVID-19) globally and the escalating rate of infection in Nigeria, it has become imperative for Abbey to make the health and safety of our customers, staff and the community top priority.
We have followed international best practices and protocols, including the recommended health and safety measures by the World Health Organization (WHO) and the Nigeria Centre for Disease Control (NCDC) in keeping our various branches and offices safe for our staff and customers.
Please be informed our offices will remain open to offer banking services from 9.00 am – 12.00 pm daily, effective Monday 30th March. Further control includes limiting the number of customers to be granted access into our banking halls per time to ensure that appropriate health and safety procedures are followed.
To gain access to any of our business premises, all staff and visitors undergo temperature screening and are required to use the hand sanitizers that have been duly provided for.
Furthermore, all physical meetings within and outside our office premises have been suspended until further notice
Updated Safety Protocols
From Tuesday 24th March, we will be asking non-essential visitors to our offices to contact us through other digital and online means like telephone, online meetings, teleconferencing and others. Our branches will remain open from 9.00 am – 12.00 pm, though in line with social distancing guidelines; however, only a limited number of customers will be allowed in at a time.
In line with our robust Business Continuity Management Framework, we would like to reassure you that we have put in place measures to ensure our operations continue seamlessly throughout this period.
We know that if we must limit the spread of the virus, we must intensify efforts across board. Therefore, we have taken the following steps:
- Suspended all local and international travel for our staff.
- Optimized our E-Channel services to cater for your immediate needs.
- Issued guidelines to staff who recently returned from or have family members returning from local or international trips to self-quarantine and self-report, in line with approved WHO and NCDC guidelines.
Do it all Online
At this time, we urge all our customers to embrace cashless transactions across our self-service platforms like our USSD string *322*801*0#, and Debit/Prepaid cards; for needs ranging from funds transfer to bill payments to airtime and data recharge.
We are available. Contact Us
Please reach out to your Relationship Manager and they will be happy to advise you.
You can also call us on 08091407991, 09067250622, 08095805775 or send an email to firstname.lastname@example.org if you need help for your banking needs.
#abbeycares #staysafe #covid19
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